Long Term Care Partners Chooses NICE Cloud-Based Workforce Management

Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak…

NICE Workforce Management Market Share Leader

NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…

Survey Finds Social Media Customer Service Declines

NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service…

NICE and BCG Form Partnership for Insights into Customer Behaviour

NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between…

NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse

NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the…

NICE Systems Engage Multi-Channel Platform Enhanced

NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…

Hermes UK Group Chooses NICE WFM Solution

Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…

Contact Centre Survey – Win Amazon Vouchers

Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…

NICE Introduces Adaptive WFO Powered by the Agent Persona

NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create…

NICE Receives Two Contact Centre Awards

NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product…

Sinclair Voicenet Enterprise Business Partner of the Year by NICE

Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems…

NICE Solution Tackles Customer Grievances Head On

Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…

NICE Creating Perfect Contact Centre Experiences

NICE: Creating Perfect Experiences. NICE Invites its EMEA Customers to Interactions 2015 in London NICE Systems…

NICE Shape Recording Standard for WebRTC Comms

NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions,…

NICE Systems Workforce Management deployed by Thomas Cook

NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for…

NICE Fraud Prevention in contact centres

Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and…

inContact launch New Cloud Solution

inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…

Sinclair Voicenet can do NICE System Upgrades

Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure…

Sinclair Voicenet Security Business Partner of the Year

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer…

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