IPI Supercharge Your Avaya Contact Centre Investment

Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…

Keeping Agents Happy & Contact Centre Running During COVID

Findel Education Resources – Keeping Agents Happy and the Contact Centre operation Running during Pandemic with…

IPI Named one of the Best Companies to Work For 2021

IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s…

The Changing Face of the Contact Centre – Retail

In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our…

Gamification can be used effectively within Hybrid contact centre

How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…

Omnichannel CX in the Travel Industry During Pandemic

In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our…

How IPI Assisted Co-op Business Services to the Cloud

How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…

Make Your Remote Contact Centre PCI Compliant

PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…

The Changing Face of the Contact Centre – One Year On

The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…

Hillarys Embark On Digital Transformation with IPI

Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…

Building A Digital Transformation Strategy For CX

IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…

Ten Top tips – Using Call deflection to Reduce Call Volumes

Ten top tips – using call deflection to reduce call volumes The contact centre should be…

IPI Helps YoungMinds Support More Concerned Parents

IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…

How to Boost Customer Experience in the Utility Sector

How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…

IPI teams with Mentoring Lab to help young people Get into Tech

IPI teams up with The Mentoring Lab to help young people break into the tech sector…

IPI adds PCI capability to IPI Contact Centre Cloud

IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…

Refresh Homeworking Strategy for Contact Centre Staff

How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…

Contact Centre Webinar: IPI Cloud AI 4th March

Join IPI for a free online contact centre webinar where they will outline what their product…

IP Integration (IPI) Announces Sat Sanghera as New CEO

IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…

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