IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s…
Tag: IPI
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we…
Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…