Social media in Contact Centres – ‘Just another Channel’

In its short history, Social Media has generally resided within the marketing and PR function of…

NICE Introduces Contact Centre Video Recording

NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience…

Interactive Intelligence Positioned in Leaders Quadrant

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…

Jabra Announces New Cashback Promotions

The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…

Teleperformance UK Wins International Award

Teleperformance UK, part of the Teleperformance Group – the global leader in multi-channel customer experience management…

Sitel named global leader in the social media services market

Nelson Hall’s latest research report “Targeting Social Media Services” has named Sitel as a leading provider…

Contact Centres without telephones – the rise and rise of web chat

the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…

Rostrvm Solutions appoints Lee Ward

Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…

How to use multi-way Web Chat

How to use multi-way Web Chat – The strength of contact centre agents is that they’re…

Scottish Friendly Assurance launch web self-service with Synthetix

Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…

Stanton Fisher to open Dublin based contact centre

Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…

Forecasting: don’t sing off the same spreadsheet

Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…

Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools

Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…

Web chat volumes increase by over 140% in 2 years according to ContactBabel

Now offered as a customer service channel by 37% of UK contact centres New research published…

Concentrix Announces 250 New Jobs in Belfast

Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…

Teleperformance UK awards CTI contract to Infinity CCS

Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…

Utilitywise announce 150 jobs at South Shields Site

Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the…

rostrvm Solutions 9 addresses customer service challenges

Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…

Jabra 75% of UK workers suffer from emotional problems in the workplace

Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…

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