What Do Customers Actually Want From Contact Centres?

What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…

City Link improves contact centre with Virgin Media

Parcel delivery firm City Link has awarded Virgin Media Business a contract worth around £1 million…

How do headsets become Green whilst saving money?

All too often the much used and abused headset is destined for the recycling bin after…

Government Cuts Premium Rate Numbers – Replace with 0300 Numbers

Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090…

Terms & Conditions

In these Terms and Conditions ‘we, our, us’ refers to www.contact-centres.com which is Published by 147Media…

New Managed Cloud Services contract win for eg solutions plc

eg solutions plc have announced that it has won a new Managed Cloud Services contract from…

Noble Systems Announces 2014 Select Noble Users Group Conference Series

Noble Systems have announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series.…

Sitel commits to gender equality in the workplace

Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…

Journeycall staff dress up for Macmillan charity donation

Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…

5 Myths about Outsourcing Customer service

Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…

Customer Experience Academy creates over 40 new jobs

Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…

Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap

Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…

Harrow Council calls in Semafone and Capita for secure customer payments

Semafone have announced that Harrow Council has adopted its secure payment system for taking credit and…

Preparing for the Next Wave of the Customer Revolution

By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…

Verint Systems Impact 360 Workforce Optimisation Solution

Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…

Altitude Software Provides Cost-Effective IP Communications

Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…

RESPONSE receives HR Distinction Awards Finalists 2014

The HR Distinction Awards 2014 finalists have been announced, with RESPONSE, one of the UK’s leading…

Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview

Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…

The Business Case for Gamification

Increased Productivity – the real reason for introducing gamification to your organisation Gamification sounds like the…

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