Ageas Retail announce Closure of Belfast Contact Centre

ageas.logo.2015Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact centre with the loss of more than 200 jobs.

The company, which provides insurance products to include Castle Cover, Express Insurance Services, Kwik Fit Insurance Services and RIAS, has entered into a 90-day consultation period with the affected staff during which time it would examine “any viable options”

Ageas Retail said that changing trends in the way that consumers are purchasing their insurance based products has lead to the decision.

An Ageas Retail Spokesperson said in a Statement said:

“Over the last two years there has been a significant drop in sales from this activity reflecting both the changing behaviour of consumers, who are becoming less responsive to outbound calls and declining performance from consumer databases.

This has led to the difficult situation where the Belfast site has become increasingly uneconomical.

“There will now be a consultation period with employees until June where the proposal and any viable alternatives will be fully explored. If suitable solutions cannot be found, Ageas Retail will do all it can to help employees find alternative employment including the provision of additional outplacement and career services support.”


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Ageas’ website can be viewed by Clicking Here

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