UK Insurance Customer Service Worsening Says Eptica Report
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels Eptica study finds growing gap between…
Insurance
Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact…
Ageas Retail announce Closure of Belfast Contact Centre
Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact centre with the loss…