AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…
Tag: Contact Centre
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…
mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…
ASC’s James King ALS Ice Bucket Challange
The contact centre industry is renowned for doing its bit for Charity and Good causes –…
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Contact Centre Calculator App
rostrvm Solutions Contact Centre Calculator calculator mobile app calculates the number of staff needed to deal…
Voice joins Job Centre Plus with Back to Work Scheme
Voice has joined forces with Job Centre Plus and employment scheme Back to Work to give…
147 Media Ltd Nominated for Top Business Award
147 Media Ltd, the parent company of www.contact-centres.com, has been shortlisted in the 2014 Hunts Post…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Customers Rank Verint Speech Analytics as Industry Best
Verint Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report Verint® Systems…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…