Award winning customer engagement solutions company, Rapide, today announced their official re-brand to Rant & Rave.…
Tag: Contact Centre
Financial Services Customers Call For a Human Touch in the Digital Age
Despite a surge in use of online and mobile apps, people want their banks, building societies…
Accent launches new national repairs contact centre
Accent Group has today launched its new national repairs contact centre – From today, residents reporting…
4net Technologies launch new seminar The Changing Face of Customer Contact
4net Technologies is running a new free seminar for organisations with a customer contact centre on…
Jabra New Appointment – Dawn McMorrow
Jabra UK & Ireland Business Solutions enhances its marketing department with the appointment of new UK&I…
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
PCI Compliance: Save Money by De-Scoping with Tokenisation
Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when…
Sinclair Voicenet Expands Sales Operation with Appointment of Steve Bailey
Sinclair Voicenet has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he…
Sitel UK announces modern branding as part of Global brand re-launch
Sitel UK have announced a new modern brand as part of a comprehensive global brand re-launch.…
Jabra Makes Great Sound Look Good at Red Dot 2014
A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
IVR self-service session costs 6 times less than a call to an agent
Visual IVR set to give telephony self-service a shot in the arm New research published by…
Spark Response Support Raises £47,000 for Sport Relief
Spark Response has once again done its bit to support Sport Relief by helping raise almost…
Serco signs £70m services contract with Lincolnshire County Council
Serco have confirmed that it has signed a new contract to provide a range of business…
InFocus: Synthetix’s Managing Director Peter McKean
In the surroundings of their new plush Corporate HQ just outside Stansted, Essex contact-centres met up…
Rigney Dolphin announce closure of their Derry operation with the loss of 30 jobs
The North’s Enterprise Minister Arlen Foster confirmed the closure in a statement, “Rigney Dolphin has confirmed…
RESPONSE Employees raise £15,000 for Cancer Research UK
RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Falkirk FC sign sponsorship deal with Webhelp UK
The deal will see company, which employs more than 850 at its headquarters in nearby Larbert,…