Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Tag: Contact Centre
Mitel Enhances Customer Service for South Lakeland and Eden District Councils
Mitel® has delivered a contact centre solution to South Lakeland and Eden District Councils in Cumbria,…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving…
The Booming Contact Centre Industry
On a regular basis I tend to meet up with Ann-Marie Stagg of the CCMA to…
The Offshore Vs. Onshore Contact Centre Debate
Onshore Is Still the Winner with Customers according to CallCare! The offshore contact centre industry has…
LiveOps Announces CTI Integration with Microsoft Dynamics CRM
LiveOps have announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics…
NRG Proud to Host North West Contact Centre Judging Panel
NRG is delighted to support The North West Contact Centre Awards programme for the 5th consecutive…
Voice Group Contact Centre Staff Raise Money for Hallam FM
CashforKids day and launch 12 month partnership After raising the leading total for CashforKids day in…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Noble Systems Announces Award Winners at User Group Conference
Noble Systems hosted its third annual Select Noble Users Group (SNUG) EMEA conference in Manchester on…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Firstsource & giffgaff win Outsourcing Partnership Award
Firstsource wins award for second consecutive year Firstsource Solutions is proud to announce that its partnership…
Postcode Anywhere wins Support Team of the Year Award
“What’s your Postcode?” company, Postcode Anywhere, is delighted to have secured a European Call Centre and…
HSBC create Jobs at Hamilton Contact Centre
HSBC has announced plans to create 85 permanent and fixed-term agent positions at their Hamilton based…
Karl Brough, Sitel UK Regional Director Lifetime Achiement Award
Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…
Ofcom Number Changes cost businesses millions
The introduction of the Consumers Rights Directive will mean that by 13th of June many of…
You can’t control your customers decisions, but your agents can
You can’t control your customers decisions, but your agents can – Stephen Pace, Managing Director, SJS…