Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you…
Tag: Contact Centre
6 Things A Contact Centre Agent Should Never Say
Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…
HGS on Recruitment Drive at Preston Contact Centre
Business process specialists Hinduja Global Solutions Limited (HGS) are recruiting more than 230 customer service representatives…
Enhance The Customer Service Experience Using Self-service
Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer…
Student Loans Company Contact Centre Accreditation
The Student Loans Company has landed an international accreditation for excellent customer service at its Darlington…
CARPEO Wins SWCCF Best Big Contact Centre Award
CARPEO Wins Prestigious SWCCF “Best Big Contact Centre” Award in Outsourced Contact Centre Category The Swindon-based…
The NRG Recruitment North East Contact Centre Survey
NRG are committed to raising standards and the continued development of the North East’s contact centre…
World First conference on Artificial Intelligence
Customer Experience Features High on the Agenda of World first conference on Artificial Intelligence …
Reimagine the Future of Customer Engagement
The ever-evolving ways to connect with customers mean that there’s an ever-growing need for adaptive and…
VoiceSage Reports Record Topline Growth
VoiceSage Reports Record Topline Growth Year-On-Year Growth Rate Boosted By New Proactive Customer Service Solutions Firm…
Taking Secure Payment Protection to the Next Level
Taking secure payment protection to the next level – Andy Roberts, CEO, Sabio How organisations engage…
No Passwords Next Step in Customer Engagement
Abandoning passwords is a step forward for frictionless customer engagement in banking accordng to Aspect Software…
What to expect from Customer Contact Expo 2016
Customer Contact Expo 2016 – The only event in Europe that’s entirely dedicated to the enhancement…
Adtech Deploys Interactive Intelligence Cloud Solution
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity,…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Sitel Christmas Period Recruitment Drive
2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care Global customer…
Mind the gap! Seasonal working in contact centres
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…