Customer Experience Features High on the Agenda of World first conference on Artificial Intelligence
The programme for the world’s first Social Robotics & AI conference is published and has customer experience high on the agenda.
A conference stream, ‘How Organisations Communicate with Digital First Consumers’ will be chaired by Mike Havard of customer management consultancy Ember. It will feature BT CX Futurologist Nicola Millard, Mark Hillary, the analyst and writer who has tracked the impact of new technology on CX for more than a decade, and others.
Social Robotics & AI’s busy schedule of discussions, demonstrations, debates and presentations will investigate how artificial intelligence can improve customer experience and UK business competitiveness by boosting productivity, powering innovation and augmenting the capabilities of the human workforce.
The aim, says conference chairman Anton Fishman, is “to encourage collaboration between scientists, academics, business leaders and the builders of human capital. By doing so we hope to ensure UK plc gets the best possible advantage from the AI-driven technology revolution that’s gathering pace worldwide.”
Amongst the high-profile line-up of speakers and contributors are:
Gary Kasparov, the chess champion that battled IBM’s Deep Blue, who demonstrates how artificial intelligence can liberate human creativity.
Tech philosopher Tom Chatfield who asks, can smart machines make us more human?
Stewart Bromley, CTO of Atom Bank, describes how he’s using AI to deliver ‘telepathic banking’ to UK consumers.
Rod Willmott, Innovation Director at LV= Insurance describes the accelerated innovation processes that are bringing AI to the heart of this leading insurer.
Virginie Vast, Head of Cognitive Procurement and Digital Sourcing for Vodafone Procurement Company, reveals how AI is re-creating the supply chain.
Nicola Millard, BT futurologist, investigates the impact of AI on customer experience.
Prof Alan Winfield of Bristol Robotics Laboratory outlines a governance framework for AI in business.
Peter Waggett and Paul Chong of IBM showcase the capabilities of WATSON and describe new innovations in neuromorphic computing.
Gorkan Ahmetoglu, Lecturer in Business Psychology at University College London, investigates the role of people in an AI-triggered entrepreneurial revolution
Prof Nigel Crook, Head of Computing and Communication Technologies at Oxford Brookes University describes the future of human-robot collaboration
Also on the agenda:
AI-in-Action: demonstrations of AI and robotics applications. An opportunity to meet the innovators, the developers, the creators and their creations.
AI-Upstarts: A leading UK venture capitalist showcases three of the brightest new AI businesses and gives sound advice on backing winners and working with them.
Social Robotics & AI is held on 15 September in association with the Association for Business Psychology and hosted by Oxford Brookes University. Guests are invited to arrive the day before for an evening reception and the launch of AI-in-Action. It is supported by commercial partners including the global IT services business, HCL, and the business services group, Ember.
Kalyan Kumar, Executive VP, CTO-CIO and Digital of HCL says; “The combination of AI and automation has the power to transform business efficiency, employee productivity, customer experience and business agility. We’re partnering with Social Robotics & AI because it promises to get beyond the rhetoric and nervousness so often associated with AI to focus on positive partnership between humans and machines.”
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