We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to…
Tag: Contact Centre
What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA…
Sabio Partners Help Power Company Growth
Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50…
Aspect Software Calls for Networks and Banks to Collaborate
Aspect Software calls for networks and banks to collaborate following release of alarming fraud statistics from…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…
Engage with Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will…
Storm Cloud Importing Calls From Cloud to Premise Based Recording
Storm Cloud Call Import : Importing Calls from the Cloud to Premise Based Recording Infrastructure Storm…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
ECCCSA Deadline Fast Approaching – and NO Extensions
Organisers of this year’s European Contact Centre and Customer Service Awards, the CCMA (UK), have confirmed…
North East Contact Centres Working Together to Raise Standards
North East Contact Centres Working Together to Raise Standards – NRG & CCMA bring together The…
TouchAssist Virtual Assistant Meets Live Customer
TouchCommerce launches TouchAssist to provide enterprises with combination of Virtual Assistant and Live Customer interactions in…
Why Contact Centre Scripts Have NOT Had Their Time…
Why Contact Centre Scripts Have NOT Had Their Time… according to Elizabeth Brabner of CallScripter As…
The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need…
Echo Managed Services Contact Centre Award
Echo Managed Services clinches coveted Outsourced Contact Centre of the Year award Echo Managed Services is…
eg Forecasting Drives Work Planning for HR Departments
eg Forecasting Drives Work Planning for HR Department with new generation forecasting software New module enables…
Eckoh Brick Wall Index Highlights Worst Contact Centres
Eckoh Brick Wall Index highlights those company’s contact centres that are most difficult to connect with…
EE Completes 100% onshoring of their Contact Centres
EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
South West Contact Centre Awards – And the Winners are…..
South West Contact Centre Awards Recognise Excellence The South West’s top contact centres were awarded recently…