Good communication in the call centre is an essential part of customer service success. When employees…
Tag: Contact Centre
Jabra: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology…
Rated People Extends Contact Centre Partnership with Carpeo
The UK’s leading online marketplace, Rated People, has announced it is extending its contact services partnership…
Major UK Insurer Choose Semafone to Protect Customer Data
Semafone, the provider of secure payment software for contact centres, has signed an agreement with a…
Avaya Appointments: UK Strengthens Senior Marketing Team
Avaya UK Strengthens Senior Marketing Team – Ross White appointed Head of UK Marketing – Nick…
Contact Centre Agent Preferences v Shift Bidding – Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the…
honeybee and Capita Join to Transform Contact Centres
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a…
Storacall and Enghouse Partner to Deliver Integrated Call Management and Recording
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive,…
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Liquid Voice Helps Organisations Comply with GDPR
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Employees Waste 400m Days a year on Office Tasks
New research out today shows UK employees spend 441,827,088 days a year on ‘time wasting’ office…
Echo MS Wins Outsourced Contact Centre Award
Echo Managed Services retains Outsourced Contact Centre of the Year award Echo Managed Services is celebrating…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE…
CardEasy keypad Payment by Phone Rated Avaya Compliant
CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant” Syntec, a leading UK…