Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…
Tag: Contact Centre
10 Reasons Your Contact Centre Must Have Live Chat
Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…
CX17 – Take a Leap into the Digital World
CX17 Enghouse Interactive Hosted Event Take a Leap into the Digital World Join the Enghouse Interactive…
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE is included in the G-Cloud 9 framework, allowing government agencies at all levels to quickly…
Why Customers Buy What They Buy – Get Connected 2017
Why customers buy what they buy – an insight on Behavioural Economics at Get Connected 2017,…
Liquid Voice Appoint Two Channel Managers
Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has…
Ways to reduce queuing time in your contact centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…
Guide to Improving your Contact Centre Net Promoter Score
For most UK organisations, the Net Promoter Score (NPS) remains the primary method of measuring customer…
NRG Changing Perceptions of Contact Centre Careers
NRG lead the way in changing perceptions of customer contact careers NRG is part of a…
Eckoh Apple Pay Phone Solution Shortlisted
Eckoh, the global provider of secure payment products and customer contact solutions, has been shortlisted for…
Parker Software Celebrates 15th Birthday
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business.…
Successful Contact Centre Managers Watch TV Screens!
The only way a good Contact Centre Manager can get value from TV screens in their…
You Need to Streamline your Contact Centre Tech
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
The Key to a Successful PCI DSS project
The Keys to a successful PCI DSS project as revelaed by Colin Westlake Managaing Director at…
The Future of the Contact Centre – The role of Agents
The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts Technology…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…
Discover Aspect Verify at their Innovation Days
Discover Aspect Verify at our Innovation Days. Hear from the GSMA about international initiatives to…
Service Level: Avoid losing it and Deliver Performance
Teleopti – Webinar – Service Level: How to avoid losing it and deliver solid performances Thursday…
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…