Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from…
Tag: Contact Centre
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
How Contact Centres Can Stop Payment Discrimination
How contact centres can stop payment discrimination – Matt Bryars, CEO and Co-Founder at Aeriandi Payment…
Why you should enter the UK’s largest contact centre awards
The UK National Contact Centre Awards are the largest and longest established contact centre awards for…
Npower Contact Centre moves to the cloud with 4net
Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…
TeleTech Announces Name Change to TTEC
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Aspect Software Launches Aspect® Via™ Reseller Programme
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions, today announced…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise…
SJS Continue to Help Police with their Enquiries
Since 2009 SJS solutions wallboard and digital signage product “Optymyse” has been used by police authorities…
Arvato Wins Place on Government Contact Centres Framework
Global customer service provider Arvato has won a place on a four-year UK government framework for…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…