Travel company TUI has announced ambitious plans to create 175 jobs at its customer services contact…
Tag: Contact Centre
Content Guru Welcomes New UK Sales Director
Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new…
Customer Contact Week – Automated vs Human Agents
Customer Contact Week (CCW) Europe asked 4 customer contact experts for their advice on chat…
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…
WFM – Your First Step to a Cloud Contact Centre
WFM – Your First Step to a Cloud Contact Centre – Mike Bourke, SVP & GM…
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…
Recruiting Contact Centre Managers – Within or Externally?
Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from…
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
How Contact Centres Can Stop Payment Discrimination
How contact centres can stop payment discrimination – Matt Bryars, CEO and Co-Founder at Aeriandi Payment…
Why you should enter the UK’s largest contact centre awards
The UK National Contact Centre Awards are the largest and longest established contact centre awards for…
Npower Contact Centre moves to the cloud with 4net
Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…
TeleTech Announces Name Change to TTEC
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Aspect Software Launches Aspect® Via™ Reseller Programme
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions, today announced…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th…