The UK National Contact Centre Awards are the largest and longest established contact centre awards for…
Tag: Contact Centre
Npower Contact Centre moves to the cloud with 4net
Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…
TeleTech Announces Name Change to TTEC
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Aspect Software Launches Aspect® Via™ Reseller Programme
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions, today announced…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
Supercharge Your Customer Engagement with AI Chatbots
How to Supercharge Your Customer Engagement with AI Chatbots in 2018| Webinar Date: Friday January 12th…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise…
SJS Continue to Help Police with their Enquiries
Since 2009 SJS solutions wallboard and digital signage product “Optymyse” has been used by police authorities…
Arvato Wins Place on Government Contact Centres Framework
Global customer service provider Arvato has won a place on a four-year UK government framework for…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…
Customer Service within the Retail Sector – AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to…
The Challenge of Brexit? More Like An Opportunity!
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever…
Parseq and the Princes Trust Celebrate a Successful 2017
Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Princes Trust after a successful…