For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals.…
Tag: CCMA
Multilingual Contact Centres Facing Challenges Recruiting Agents
Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How…
Brits don’t think Utilities Companies Have Their Best Interests at Heart
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one…
The Impact of the Cost of Living Crisis has on the Contact Centre
CCMA research reveals impact of cost of living crisis on contact centres The cost of living…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research…
The UK Contact Centre Salary and Skills Guide – Download Now
The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact…
CCMA Good Practice Guide to Contact Centre Outsourcing
CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing With customer service…
Get the Balance Right Between Secure Authentication & CX
It’s more important than ever for providers to get the balance right between secure authentication and…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
CCMA Conference: Releasing the Power of the Contact Centre
UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Awards Ceremony in London This week the winners…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…