Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…
Tag: Call Centre
Three Highlights from the 2023 Decision Makers’ Guide
Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Selecting Partners for Contact Centre Transformation?
New research highlights critical considerations when selecting partners for contact centre transformation. The latest research released…
Contact Centres must do more to Support Vulnerable Customers
Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…
Noetica & MyQualityTeam Partner to Help Contact Centres Close Skills Gap
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance Noetica…
makepositive named ‘Leader’ Salesforce Ecosystem Partners Study
makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…
Smart Ways Contact Centres Can Achieve More and Regret Less
Smart Ways Contact Centres Can Achieve More and Regret Less As consumers tighten their belts and…
Noetica Finalist for Global Top Ranking Performers Awards
Noetica Finalist for ContactCenterWorld 18th Annual Global Top Ranking Performers Awards Noetica have announced that it…
Using First-Party Data Improves Customer Experiences
Nine Out of 10 Companies Report that Using First-Party Data Improves Customer Experiences, Twilio Research Shows…
FourNet Grows with Acquisition of Cisco Specialists Nowcomm
FourNet grows with acquisition of Cisco specialists Nowcomm – Purchase of Cisco Gold Partner enhances FourNet’s…
ResQ Creating 290 New Contact Centre Jobs in Hull
ResQ takes second floor of historic Hammonds of Hull building, creating 290 new contact centre jobs…
ChatGPT Will Augment Contact Centre Agents – Not Replace Them
ChatGPT Will Augment Contact Centre Agents – Not Replace Them Neil Glover, Senior Director, Client Solutions…
Outbound with Omningage – What you need to know
Outbound with Omningage – What you need to know on how to improve your contact centre…
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…