Voicesage New chief technology officer Edward Gahan commits the company to a defined roadmap of innovation…
Tag: Call Centre
PCI DSS Compliance – The Definitive Guide to
PCI DSS Compliance – The Definitive Guide to. The aim of Payment Card Industry (PCI) Data…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…
New Possibilities for Workforce Management Algorithms
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the…
Aeriandi and Sage Pay Extend Relationship With PCI-DSS Agreement
Aeriandi and Sage Pay Extend Relationship With New PCI-DSS Partner Agreement Partnership will see the two…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Multimodal: A New Mindset for Customer Service
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how…
Introducing the Contact Centre of the Future
Introducing the Contact Centre of the Future – Digital technology has had a significant impact on…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel…
Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to…
Parseq Create 700 Jobs at Sunderland Contact Centre
Parseq is set for further expansion at its Sunderland contact centre following a multi-million pound increase…
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief…
PureCloud Engage Wins 2015 Product of the Year Award
Interactive Intelligence Has Won Cloud Computing Magazine’s 2015 Product of the Year Award – Interactive Intelligence…
Interaction Analytics – the Missing Link according to Nexidia
Interaction Analytics – the Missing Link; Jonathan Wax, VP, EMEA at Nexidia takes a look at…
Teleopti WFM – Beyond the Silo in Contact Centres
Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…
Learn How to Triple your Customer Retention Rate
Customer + Choice + Channel = Max Retention No matter how a customer chooses to interact…
Interactive Intelligence Reports Latest PureCloud Milestones
Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…
Eckoh Signs Five-Year Contract with Ideal Shopping Direct
Eckoh Signs Five-Year Contract with Ideal Shopping Direct to Extend Service Offering Eckoh, the global provider…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…