Firstsource Recognised in IAOP 2014 Global Outsourcing 100

Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…

Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure

Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…

Verint receive Customer Experience Vendor Excellence Award

Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric Verint® Systems Inc. have…

CCMA UK National Contact Centre Awards 2014

CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the…

Echo Managed Services Staff Shortlisted for CCMA Awards

Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…

Firstsource Among Fastest Growing Indian Companies in the UK

Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…

‘m too busy on other things to write this weeks newsletter……

Thursday is typically the day when I go into a darkened room to write the weekly…

Firstsource & BSkyB Partnership wins Outsourcing Excellence Award 2014

Firstsource Solutions has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its…

Award for Serco’s quality management programme

Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…

VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running

VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…

Noble Systems Receives 2014 Product of the Year Award

Noble Systems Corporation has received a “2014 Product of the Year Award” from Customer magazine and…

Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO

Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement,…

Sitel commits to gender equality in the workplace

Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…

RESPONSE receives HR Distinction Awards Finalists 2014

The HR Distinction Awards 2014 finalists have been announced, with RESPONSE, one of the UK’s leading…

Barclays Cycle Hire Win Best Call Centre Audio Award – Premier Business Audio

Barclays Cycle Hire, in association with Transport for London, and Premier Business Audio were recipients of…

Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan

Aspect Software have been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from…

Elizabeth Gooch of eg Solutions recognised for Outstanding Contribution to Technology

Elizabeth Gooch, Founder and President of eg solutions, has been awarded the prestigious ‘Outstanding Contribution to…

Eckoh hailed as Company of the Year at Hertfordshire Business Awards

Eckoh scooped three awards at the Hertfordshire Business Awards ceremony, held at Knebworth House 28th November…

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