Verint® Systems Inc. have announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience.
Verint’s Customer Engagement Optimization solutions provide organizations with the tools they need to optimize their workforces, improve business processes, and enrich customer interactions by:
• Capturing and managing cross-functional information about customer interactions and workforce performance across delivery channels.
• Leveraging analytics and intelligence to uncover trends, and discover why certain employee and customer behaviors occur.
• Using guided business processes and recommended dialogues to deliver fast, precise, personalized service—from next best action, to next best offer.
• Connecting communications channels to create complete, consistent and contextual experiences that count every time customers engage.
The Temkin Group awards were judged by five industry experts who evaluate the nominees’ capabilities, success metrics and client case studies. The scoring also includes direct feedback from clients.
“Congratulations to Verint for being selected as one of this year’s winners,” says Bruce Temkin, CX Transformist and Managing Partner of Temkin Group. “We had a fabulous set of nominees, and it’s great to see so many excellent vendors helping companies raise the bar on customer experience.”
For additional information see Verint’s Company Profile