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Category: – Industry News
Industry news from the UK contact centre industry
PCI Compliance White Paper published by Encoded
PCI Compliance White Paper – Telephone Payments & PCI DSS By Rob Crutchington – Director at…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Eckoh signs agreement with Tenpin
Eckoh plc have announced that it has secured a new 3 year agreement with Tenpin Ltd,…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will…
Sinclair Voicenet Security Business Partner of the Year
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer…
Sainsbury’s Bank secure new contact centre location
Sainsbury’s Bank have announced that they will move to a new office complex which will house…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Another Heroic Response from Outsourcer
Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to…
Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Cold calls could make consumers freeze out genuine customer service
Better protection for customers against TPS loopholes needed as nuisance calls taint industry, says contact centre…
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified…