Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
Category: – Industry News
Industry news from the UK contact centre industry
The Importance of Location
We recently put out a survey to try and get to the bottom of how customers…
LV= Voted Best for Customer Satisfaction
LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute…
PCI compliance is not just an annual event in your contact centre
PCI compliance – There is one common theme connecting all the companies that have experienced cardholder…
Banks Must Encourage More Vocal Customers to Avoid the Big Switch
Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile,…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…
3 Ways to Turn Contact Centre Speech Analytics in to Action
Turning analytics into action is probably high on the list of both the VP of Customer…
Ingredients Of Every Successful Contact Centre Recruitment Process
Often contact centres can be guilty of over engineering their recruitment processes and forgetting that this…
Wearable Tech: Will It Change The Way Contact Centres Do Things?
Now that we have innumerable methods of communicating with the people around us, most of which…
147 Media Ltd wins Digital Company of the Year Award
147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Serco lose out on Westminster City Council Outsource Contract
Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…
Best Practices in Modern Contact Centres
Customer Interactions Best Practices – Best Practices in Enhancing Customer Interactions in Modern Contact Centres The…
contact centre are about the people employed within
A successful contact centre is all about the people employed within – Publishing companies are no…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call…
Offer customers an affordability review on their secured loans and credit cards
Small window of opportunity for banks to prevent future defaults and millions in servicing debt collection,…
Consolidation and Language Capability in a Contact Centre
David Turner, CEO of leading customer experience provider, Webhelp UK, argues consolidation is the necessary first…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014…