Why There’s Still a Place for Personal Service in the “Age of Interruption”

Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair,…

TCC’s Founder Asif Hamid celebrates Top Business Award

Hundreds of the region’s leading business figures and entrepreneurs attended the Liverpool ECHO Regional Business Awards…

Syntec Tech savvy consumers want new payment technology

Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand Syntec Telecom’s 3rd annual tracker…

Expansion set as Newmarket contact centre creates 100 Jobs through Aspire

A large, national insurance firm is opening a new call centre in Newmarket creating 100 jobs…

The Jabra Biz 2300 Series – Is it as good as Jabra make out it out to be?

Jabra who, in addition to currently running a CashBack Promotion are so confident about the quality…

Sanef Create Jobs in Yorkshire and Birmingham

Over 300 contact centre jobs are being created in the UK ready for Dart Charge, which…

Contact Centre as a Service (CCaaS)

Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…

contact-centres.com Digital Company of the Year 2014

contact-centres.com’s Parent Company 147 Media have received the ‘Digital Company of the Year Award 2014’ in…

Call Connection Newcastle Contact Centre creates 50 new jobs

Outsourcer Call Connection Newcastle Quayside based contact centre has officially been opened by Paralympian David Weir…

Webhelp UK receives Healthy Working Award

Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy…

UK retailers improving email customer service but failing to deliver on Twitter

Eptica research finds just 33% of tweets answered successfully by retailers UK retailers are performing poorly…

Aspect Software announces collaboration with ComSys

Aspect Software have announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising…

Legal & General Partners with Hemsley Fraser

Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff…

UK Contact Centre Workers have Right to Request Flexible homeworking

UK contact centres are bracing themselves for a flood of requests from employees wanting to work…

Interactive Intelligence Leaders Quadrant of Magic Quadrant

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…

Meet Generation M – Your Future Employees!

The baby boomers are retiring and the Millennial Generation is about to take over. Here are…

Sabio strengthens PCI compliance

Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI…

Webhelp UK’s Rothesay nominated for top industry award

Webhelp UK’s Rothesay site has been shortlisted for a top industry award at the UK Customer…

Altitude Software Completes a Decade in Gartner’s Magic Quadrant

Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant…

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