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Category: – Contact Centre News
News from the UK contact centre industry
4net in top 50 Best Performing UK tech companies
4net Technologies was today ranked among the top 50 best performing privately-owned companies in the UK…
Eckoh CallGuard Success at PCI Excellence Awards
CallGuard wins for the fourth year in a row at the PCI Excellence Awards Eckoh is…
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial…
TTEC Assist Volkswagen UK with New Leeds Contact Centre
TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in…
Syntec CardEasy win 2020 PCI Excellence Award for Payment Security
CardEasy wins 2020 ‘PCI Award for Excellence’ for providing payment security to Hiscox and Avon Syntec…
Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive…
PCI Pal advances to a Cisco Preferred Solution Partner
PCI Pal® advances to a Cisco Preferred Solution Partner PCI Pal Agent Assist and IVR Payments…
January blues threaten customer satisfaction levels
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter…
The customer contact revolution – new models
The customer contact revolution – new models – Graham Ede, CEO, Neoswave Many, if not most,…
ORGANO Selects Talkdesk Enterprise Cloud Contact Centre
ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Centre to Elevate Customer Experience Leading producer and marketer…
Vax Transforms Payment Transaction Process with PCI Pal
Vax transforms telephone payment transaction process within their Driotwich based Contact Centre with PCI Pal Agent…
Contact Centre Music on Hold That Transcends Borders
Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top…
Sabio: DISRUPT CX 2020 – 17th March 2020 – London
Hello, we’re Sabio. We know that customer service for many organisations remains impersonal, disjointed and inefficient.…
NICE Event: Engineering Customer Experience Transformation
Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience…
NICE Enhance Employee Engagement Manager
NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…