Netcall enhances its integrated Liberty customer engagement suite with Sentiment’s social intelligence and engagement platform. Social…
Category: – Social Media/Digital
How the cloud has come of age with social media
Klaas van der Leest, UK Managing Director, Intelecom argues the case for cloud-based contact centres Flexibility,…
UK Texting still popular according to Firstsource Solutions’ Survey
80% of UK consumers send the same or more text messages than a year ago Texting…
Facebook Fail?
Seven times more organisations adding Snail Mail as a ‘new’ customer communications channel than Facebook Only…
just when contact centre professionals thought they had got to grips with email and live chat
just when contact centre professionals thought they had got to grips with email and live chat,…
Enghouse Interactive: Why Social Business Makes Sense
Jeremy Payne, International Group VP Marketing, Enghouse Interactive The traditional image of a contact centre consists…
Social media in Contact Centres – ‘Just another Channel’
In its short history, Social Media has generally resided within the marketing and PR function of…
Teleperformance UK Wins International Award
Teleperformance UK, part of the Teleperformance Group – the global leader in multi-channel customer experience management…
Sitel named global leader in the social media services market
Nelson Hall’s latest research report “Targeting Social Media Services” has named Sitel as a leading provider…
Web chat volumes increase by over 140% in 2 years according to ContactBabel
Now offered as a customer service channel by 37% of UK contact centres New research published…
Social Media Improving the Future of Customer Services
A recent report looking at customer service trends, commissioned by Kcom in association with the Customer…