What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic…
Category: Editorial Category
VeriCall Wins Best In Customer Centre Solutions in AI
VeriCall Wins Best In Customer Centre Solutions in AI Global Media’s 2021 Business Elite Awards Outsource…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their…
Contact Centre CC33 Launch Specialist Consultancy Service
South Yorkshire contact centre CC33 leads the way with specialist consultancy service South Yorkshire based contact…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact…
AvalonBay Selects PCI Pal to Handle Contact Centre Payments
AvalonBay selects PCI Pal® to securely handle its contact centre payments PCI Pal’s Agent Assist reduces…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for…
ResQ Achieves 3-Star Accreditation from Best Companies
ResQ, the leading outsourced contact centre specialist, has announced that they have been awarded with Best…
Talkdesk Partnership with Microsoft Delivers Personalised CX
Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Deeper integration…