Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted by ContactBabel
In June, 79% of UK contact centre agents were working at home.
By mid-2022, our survey respondents estimate that more than half of their contact centre employees will still be doing so.
For many UK businesses, remote working isn’t going away any time soon, and the need to improve IT security and processes for homeworking agents has never been higher.
In association with Exponential-e, the data security and contact centre experts, ContactBabel is carrying out a 10-minute confidential survey to help UK businesses understand how remote working for contact centre agents can be improved.
To take part in the research Click Here
For additional information on ContactBabel view their Company Profile