CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield…
Category: Editorial Category
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…
Sentiment’s Role in Contact Centre Management
Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it…
Join Fred Sirieix at Opentalk. The CX Event of the Year!
Join Fred Sirieix at Opentalk London – the most innovative CX event of the year! Fresh…
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today…
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
Wales’ contact centre workers celebrated at awards ceremony The heroes of Wales’ contact centres have been…
Noetica to Preview Next Generation Contact Centre Technology
Noetica to Preview Next Generation Contact Centre Technology as it Celebrates 25th Anniversary at Call &…
Top 5 Insights for Leading a Multilingual Contact Centre
Top 5 Insights for Leading a Multilingual Contact Centre by Justin Custer, CEO at ChatLingual In…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…
75 Contact Centre Jobs Created Leisure Operator GLL
75 jobs created in Belfast Contact Centre by leisure operator GLL – Leisure operator GLL has…
Phone Calls Remain the Strongest Contact Centre Tool
Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People…
Ocado Sunderland Contact Centre Delivers The Goods
Ocado Sunderland based contact centre delivers the goods Ocado Retail, the world’s largest online grocery retailer,…
Content Guru Accepted In UK G-Cloud 13 Framework
Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global…
Calabrio Analytics Powers Up Savings & Revenue Growth
Award Winners Show How Calabrio Analytics Powers Up Contact Centre Annual Savings and Revenue Growth Recognised…
PCI Pal Partners with Virgin Atlantic to Secure Payments
PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre…
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips…