5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…
Category: Editorial Category
Zendesk Benchmark Reports on Biggest Gaps in CX
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more…
CardEasy confirmed on G-Cloud 11 Digital Marketplace
CardEasy ‘keypad payment by phone’, Syntec’s secure payment service for contact centres, has been confirmed as…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…
Webinar: Contact Centre Benchmarking & Service Trends
New research reveals contact centre benchmarking stats and service trends A contact centre’s success ultimately hinges…
NICE Leader in Real Time Authentication & Fraud Prevention
NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised…
RBS Contact Centre Closure Branded Deplorable by Unite
RBS closure of their contact centre in Southampton is branded as “deplorable” by Trade Union Unite…
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights…
ECCCSA Breaks Records – More Nominations than Ever!
ECCCSA breaks records with more nominations than ever before! – Nominations for an ECCCSA increase by…
5G will Transform CX and Role of Contact Centre Agents
The Human Benefit of 5G – How 5G will transform the customer experience and the role…
How to Test New AI Tech in your Contact Centre – Part 2
How to test new AI technology in your contact centre – (part 2) Henry Jinman from…
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider…
Outdated Contact Centre Tech Holding Businesses Back
Stuck on hold – Outdated contact centre tech is holding businesses back Guy Tweedale, Regional VP,…
Jabra Appointment Lee Davis to Drive Channel Strategy
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy – UC channel expert…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and…
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at…
UK Business Struggling With GDPR Data Requests
UK Businesses Struggling to cope with spike in with GDPR Data Requests new research from business…