Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
You need to think beyond CSAT. Relying on customer surveys just isn’t enough.
Join Matt Jones from EvaluAgent as he chats openly and honestly with Charlotte Ward, a leader in Customer Support from Join The Dots Consulting.
Listen in live as they uncover the big problems customer service teams face when they rely on surveys as the only source of feedback and customer experience measurement.
In this live Q&A, we’ll explore the ways measuring quality can solve these problems and how the relationship between surveys and quality is likely to look in the future.
The webinar will take place Wednesday 20th November 2019 – Time: 4 – 4:30pm
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