It’s Time to See Conversation Analytics In Action
Join Team EvaluAgent on Tuesday 28th June as we formally launch and provide a live demo of Conversation Analytics –…
Join Team EvaluAgent on Tuesday 28th June as we formally launch and provide a live demo of Conversation Analytics –…
Nicereply and EvaluAgent form partnership to help contact centres and customer service teams make more their customer feedback and quality…
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service Platform. Puzzel, the leading…
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers need to step up…
Contact Centre Webinar: Maintaining Service Quality Remotely – Wednesday 18th March at 2pm In times like these, it’s easy to…
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter (26%) of UK businesses…
Nearly 40% of customer service employees to look for a new job in January New research has found that nearly…
EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of…
Most contact centres measure their customer service using metrics that only tell part of the story. Measures such as NPS…
Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how…
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent reveals 5 top tips…
Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance is a struggle for…
How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be fully aware, engaged employees…
Webinar: The Art of Customer Recovery: What is it and why should we all be doing it? Wednesday 23rd October…
Top tips for introducing contact centre agent self-scoring evaluations Self-scoring, self evaluations, self reflection, whatever you call it, it’s the…
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders and managers in the…