Nicereply & EvaluAgent Partner to Help Customer Service Teams

Nicereply and EvaluAgent form partnership to help contact centres and customer service teams make more their…

Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX

Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…

Team Engagement: The #1 Strategy to Maintain Motivation

Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…

Contact Centre Webinar: Maintaining Quality Remotely

Contact Centre Webinar: Maintaining Service Quality Remotely  – Wednesday 18th March at 2pm In times like…

January blues threaten customer satisfaction levels

January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter…

40% of contact centre agents look for new job in January

Nearly 40% of customer service employees to look for a new job in January New research…

Relaunch of quality assurance platform sees EvaluAgent’s revenue soar

EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth…

Increase Customer engagement with tips for measuring quality

Most contact centres measure their customer service using metrics that only tell part of the story.…

EvaluAgent Webinar: The Big Problem with Customer Surveys

Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on…

Mythbusters: Are Quality Assurance Teams all that Bad?

Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark…

How To Motivate Disengaged Contact Centre Agents

How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent…

Quality Assurance: Improve Perception & Achieve Great Results

Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance…

10 Games to Engage your Customer Service Teams

How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be…

EvaluAgent Webinar: The Art of Customer Recovery

Webinar: The Art of Customer Recovery: What is it and why should we all be doing…

Top Tips for Introducing Agent Self-Scoring Evaluations

Top tips for introducing contact centre agent self-scoring evaluations Self-scoring, self evaluations, self reflection, whatever you…

The Contact Centre Manager Handbook to Agent Happiness

The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders…

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