EvaluAgent Webinar: The Big Problem with Customer Surveys
Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how…
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Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
How To Motivate Disengaged Contact Centre Agents
How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent reveals 5 top tips…
Quality Assurance: Improve Perception & Achieve Great Results
Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance is a struggle for…
10 Games to Engage your Customer Service Teams
How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be fully aware, engaged employees…
EvaluAgent Webinar: The Art of Customer Recovery
Webinar: The Art of Customer Recovery: What is it and why should we all be doing it? Wednesday 23rd October…
Top Tips for Introducing Agent Self-Scoring Evaluations
Top tips for introducing contact centre agent self-scoring evaluations Self-scoring, self evaluations, self reflection, whatever you call it, it’s the…
The Contact Centre Manager Handbook to Agent Happiness
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders and managers in the…