NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several…
Category: Editorial Category
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis…
AI-Powered Voice Analytics Ready to Power Digital-First Contact Centre
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has…
Noble Receives Award for Gamified Learning Management System
Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System Noble Systems,…
Maintel Grows Cloud Services By Nearly a Third in 2020
Maintel, the cloud and managed services company, has revealed a rapid growth in the use of…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…
ECO Creates Jobs at Two of Their Contact Centre Sites
ECO Outsource, formally EC Outsource, have announced the creation of new jobs at their Sheffield and…
Will HMRC Improve Under New DG of Customer Service?
Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to…
PCI Pal Announces Partners for Security & CX Conference
PCI Pal® announces partners for upcoming Payments: The Future of Security and CX Conference – Industry…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch…
PCI Pal Offers Payment Security Guidance at PCI London
PCI Pal®, the global provider of cloud-based secure payment solutions, is confirmed as an exhibitor and…
Mitel Partnership with Noetica Delivers Major Wins in 2020
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 Mitel’s contact centre technology portfolio is…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at…