Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service…
Category: Editorial Category
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020.…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative…
Metro Bank Launches New Bristol Contact Centre
Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its…
Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the…
What’s stopping you from becoming a Connected Enterprise?
What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and…
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ Maintel,…
Contact Centre Agents Want Employers to Offer Hybrid Working
Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable…
Senior Appointment for South Yorkshire Contact Centre CC33
New senior appointment for South Yorkshire contact centre CC33 – South Yorkshire contact centre CC33 is…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Birmingham Council selects Agilisys for Customer Engagement
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Open Talent and The Changing Delivery Model For CX
Open Talent and The Changing Delivery Model For CX – There are endless articles that explore…
Talkdesk Joins Epic App Orchard Marketplace
Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace Empowers healthcare providers to deliver better, more…