Voice Group Contact Centre Staff Raise Money for Hallam FM

CashforKids day and launch 12 month partnership After raising the leading total for CashforKids day in…

Firstsource & giffgaff win Outsourcing Partnership Award

Firstsource wins award for second consecutive year Firstsource Solutions is proud to announce that its partnership…

Karl Brough, Sitel UK Regional Director Lifetime Achiement Award

Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…

Firstsource Recognised in IAOP 2014 Global Outsourcing 100

Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…

AOMi – 21st century BPO – better service, leaner margins

AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…

Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement

Eckoh, a global provider of secure payment products and customer service solutions, today announces that it…

Parseq buys 2Touch as part of ambitious growth strategy

UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…

Firstsource Among Fastest Growing Indian Companies in the UK

Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…

Firstsource & BSkyB Partnership wins Outsourcing Excellence Award 2014

Firstsource Solutions has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its…

Webhelp UK donates a further £10k for Macmillan

Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start…

Echo Managed Service’s Analytics Programme Helps Outsourcing Clients

Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…

Ovum estimates home-based agents to increase to 160,000 by 2017

The total number of outsourced agents working at home will soon exceed 100,000 globally, and the…

New Outsource Contract for Webhelp UK in Dearne Valley

Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which…

Sitel UK announces modern branding as part of Global brand re-launch

Sitel UK have announced a new modern brand as part of a comprehensive global brand re-launch.…

Spark Response Support Raises £47,000 for Sport Relief

Spark Response has once again done its bit to support Sport Relief by helping raise almost…

Serco signs £70m services contract with Lincolnshire County Council

Serco have confirmed that it has signed a new contract to provide a range of business…

Chaucer Direct do their bit for Sport Relief 2014

Chaucer Direct teamed up with a host of sports stars and over a 100 volunteers to…

Rigney Dolphin announce closure of their Derry operation with the loss of 30 jobs

The North’s Enterprise Minister Arlen Foster confirmed the closure in a statement, “Rigney Dolphin has confirmed…

RESPONSE Employees raise £15,000 for Cancer Research UK

RESPONSE, the Glasgow based Outsource company, has handed over a cheque for £15,000 to Cancer Research…

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