Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Category: – Outsource
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…
Serco lose out on Westminster City Council Outsource Contract
Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…
Interview: Mark Kirby Managing Director GoResponse
contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…
Vitel launches Contact Centre operation in Glasgow
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs,…
Journeycall move to new Arbroath contact centre
Journeycall has signed the lease for new premises in Arbroath, a move which will allow the…
Webhelp UK receives Healthy Working Award
Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy…
Webhelp UK’s Rothesay nominated for top industry award
Webhelp UK’s Rothesay site has been shortlisted for a top industry award at the UK Customer…
GoResponse Rings Up Almost £700 For Macmillan Cancer Support
Kent-based Customer support experts GoResponse held a Summer Fair outside of their offices on Friday, to…
The Offshore Vs. Onshore Contact Centre Debate
Onshore Is Still the Winner with Customers according to CallCare! The offshore contact centre industry has…
Voice Group Contact Centre Staff Raise Money for Hallam FM
CashforKids day and launch 12 month partnership After raising the leading total for CashforKids day in…
Firstsource & giffgaff win Outsourcing Partnership Award
Firstsource wins award for second consecutive year Firstsource Solutions is proud to announce that its partnership…
Karl Brough, Sitel UK Regional Director Lifetime Achiement Award
Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…
AOMi – 21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…
Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement
Eckoh, a global provider of secure payment products and customer service solutions, today announces that it…
Parseq buys 2Touch as part of ambitious growth strategy
UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…
Firstsource Among Fastest Growing Indian Companies in the UK
Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…
Firstsource & BSkyB Partnership wins Outsourcing Excellence Award 2014
Firstsource Solutions has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its…