Content Guru Engages with Customer Contact Expo 2015

Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…

Contact Centre Management Training Events

Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…

Aspect Software at CC Expo 2015

Join Aspect Software at CC Expo 2015 – Stand H22, Olympia London Aspect Software will be…

Contact Centre – Transformational Communications Seminar

Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…

Verint Webinars how to improve Customer Service

Throughout August, Verint are delivering 2 interactive webinars on how to improve customer experience. This series…

Customer Contact Expo 2015 Looks to the Future With eCommerce Expo Partnership

UK’s dedicated event for the contact centre and customer service industries will once again co-locate with…

Echo Managed Services Sponsor Water Market Reform Conference

Echo Managed Services Sponsor Water Market Reform Conference – Water industry specialist supports 2nd July conference…

Interactive Intelligence: ‘Putting Your Retail Customers First’ Event

Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…

Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions

Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions Anyone attending the biggest contact centre…

Interactive Intelligence to Livestream at Annual Customer & Partner Conference

Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering…

Sabio ‘Transforming Customer Contact’ Conference

Sabio are holding a ‘Transforming Customer Contact’ Conference on the 18th June 2015 at the Brewery,…

CCMA Training Courses – ‘An Introduction to Contact Centre Management’

CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…

NICE Creating Perfect Contact Centre Experiences

NICE: Creating Perfect Experiences. NICE Invites its EMEA Customers to Interactions 2015 in London NICE Systems…

Blog: Contact Centre Agents – at last recognition

Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…

AgentFest 2015 – Focusing on frontline Agents

AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…

NRG & CCMA Learning & Development Forum

NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…

Britannic Technologies Leverage Contact Centre Research Findings with Seminars

Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…

Sabio – Transforming Customer Contact

Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…

How WFM & Data Analytics Can Transform Contact Centres

Noble Systems Seminar: How Workforce Management & Data Analytics Can Transform your Contact Centre Date: Thursday…

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