Blog: Contact Centre Agents – at last recognition

Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…

AgentFest 2015 – Focusing on frontline Agents

AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…

NRG & CCMA Learning & Development Forum

NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…

Britannic Technologies Leverage Contact Centre Research Findings with Seminars

Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…

Sabio – Transforming Customer Contact

Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…

How WFM & Data Analytics Can Transform Contact Centres

Noble Systems Seminar: How Workforce Management & Data Analytics Can Transform your Contact Centre Date: Thursday…

UC EXPO 2015 – The largest Unified Communications event in Europe

UC EXPO 2015 is the largest Unified Communications and Collaboration event in Europe. The two day…

CCMA Announce Series of Training Courses

The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…

Aspect Unified Self-Service – Lunch and Learn Sessions

Aspect Unified Self-Service Lunch and Learn Sessions It’s a fact! Life happens outside of office hours.…

Contact Centre Jobs up for Grabs at Shine Sunderland

More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…

Have you booked for SOCAPiE’s Annual Conference 2015?

Don’t leave it too late as we close bookings later this month. Book today to ensure…

Aspect Software The Omni-channel made easy

Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore…

Transform Customer Services with Live Chat

  Industry leaders are transforming their online customer service and support channels to improve the customer…

Time to shine at the Welsh Contact Centre Awards

Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to…

National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

WCCF Awards – Categories & Criteria Entries now open

Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to…

20th UK National Contact Centre Conference: 2020 and beyond

CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the…

Premier Business Audio Webinar Cutting Contact Centre Costs

On Wednesday 8th October Premier Business Audio will be hosting a public sector webinar focussing on…

Stunning Amount of Knowledge at Customer Contact Expo

Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service…

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