Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
Category: – COVID-19
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
Syntec CardEasy Digital PCI DSS-Compliant Payments
Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for digital communication channels…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
What does the reality of homeworking mean for Contact Centres?
What does the reality of homeworking mean for Contact Centres? Alex Stenton-Hibbert, Sales Team Manager at…
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic A growing…
Noble Systems Offers Help for Contact Centres during COVID-19
Noble Systems Offers Help for Contact Centres with a Quick Transition to Work-from-Home and Employee Engagement…
Non-essential Contact Centre Staff Working During Pandemic
Non-essential contact centre staff are sill working during the COVID-19 pandemic according to new study published…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
TSB Adds Smart Agent Connecting Live Contact Centre Agents
TSB has announced that it has added a ‘Smart Agent’ function to its site, enabling customers…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now,…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre…