Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…
Category: – Company Info
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
Jabra Research: How Audio Volume Affects Performance & Office Vibe
Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…
Adamo Dials Up Customer Satisfaction with Sabio Partnership
Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
Avaya Announces CEO Leadership Transition
Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
IPI Awarded Highest Possible Employer Rating by Best Companies
IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…
Content Guru’s storm Platform Wins Enterprise Solution of the Year
Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…
Improving Customer Experience (CX) with Self-Built AI
Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…
How DORA will Push Financial Firms to Enhance Operational Resilience
How DORA will Push Financial Firms to Enhance Operational Resilience – James Dodson, Sabio Group, discusses.…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
DORA’s Knocking: Will Financial Services Organisations Weather the Storm? James Dodson,Sabio Group, discusses. As the winds…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Cut Costs While Delivering Better CX: The AI Advantage
Cut Costs While Delivering Better Customer Experiences: The AI Advantage Is your contact centre struggling with…
Avaya Continues Leadership Team with Appointment of Chief People Officer
Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…
Personalisation Perfected: Unlocking Customer Loyalty
Personalisation Perfected: Unlocking Customer Loyalty in the contact centre – Kevin McGachy, Head of AI Solutions…
IPI included in the 2024 E2E Tech 100
IPI included in the 2024 E2E Tech 100 in association with The Independent – laces for…