Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence…
Category: – Company Info
Standards Framework Self-assessment Now Available From CCMA
You can now access the Contact Centre Standards Framework self-assessment from CCMA. Why Self-assess? The Standards…
Contact Centres Spend £2.4bn Authenticating Customers
UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…
Solving 5 Common Contact Centre Challenges in 2024
Solving 5 Common Contact Centre Challenges in 2024 – Running a contact centre is no walk…
How Generative AI Is Empowering Not Replacing Agents
Navigating the Future: How Generative AI Is Empowering Not Replacing contact centre Agents Robert Mansfield, CTO…
What is Workforce Management in Contact Centres?
What is Workforce Management in contact centre? There are lots of moving parts in workforce management…
The Importance of Treating Your Customers Right
Contact centres can range from thousands of agent seats to just a few seats. When we…
Your Contact Centre Agent Desktop is a Mess
Your contact centre agent desktop is a mess – Fragmented systems and data sprawl make it…
The Importance of Tone in Artificial Intelligence: A missed opportunity
The importance of tone in artificial intelligence: A missed opportunity Anders Hvelplund, SVP, Jabra It’s no…
What’s a BPO Contact Centre and How Does it Work?
As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
The UK National Contact Centre Awards 2024 are OPEN!
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
Noetica Waves the Flag for British Contact Centre Technology
Noetica Waves the Flag for British Contact Centre Technology Innovation with Global Award Win Noetica –…
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
Unveiling the Future of AI with Microsoft
Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
CCMA Benchmarking Tool now open for 2024 Registrations
CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…
FourNet Acquires High-Speed Global Network Specialists 01T
FourNet acquires high-speed global network specialists 01T – Acquisition underpins FourNet capabilities in providing the ‘underlay’…