French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Category: – Company Info
Avaya Triage Week – Talk to the People who know Avaya inside out
Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…
IPI signs new partnership with QPC
IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success
Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
2025 CX Study: Meeting Rising Customer Expectations
Customer expectations have never been higher, and businesses have little room for error in their plans…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…
Cloud Contact Centres – a shot in the arm for Asian Private Healthcare
Cloud contact centres – a shot in the arm for Asian private healthcare as Omningage explains.…
Content Guru & Together Win Best Use of AI & Automation Award
Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Poor Audio & Video holding UK Workers back from Career Opportunities
Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…