‘Evolving Together’ sets new benchmark for channel partnerships by accelerating partner growth and profitability through IPI’s…
Category: – Company Info
Content Guru & Together Win at Digital Technology Leaders Awards
Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital…
Content Guru Celebrates UK Contact Centre Excellence
Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…
Resorting to Digital – Cloud Technology for Hospitality
Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing…
Cloud Contact Centres: Do they Pass the Test?
Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…
30th UK National Contact Centre Awards – And the Winners are…..
UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards Organisations including…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…
Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards
Sabio UK National Contact Centres – Sabio’s Stuart Dorman addresses the UK National Contact Centre Awards…
Content Guru scores 100% ‘Willingness to Recommend’ by Gartner
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…
Why it’s time to trade in your Legacy Contact Centre
Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud…
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…
Contact Centre Industry Set for Major Transformation Acceleration
Latest research highlights a contact centre industry set for major transformation acceleration A new research report…
High Call Abandonment Rates Can Be an Issue for Contact Centres
Tips on How to Reduce Call Abandon Rates in Your Contact Centre Scott Doherty, Workforce Management…
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Avaya Triage Week – Talk to the People who know Avaya inside out
Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…
IPI signs new partnership with QPC
IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…