Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…
Category: – Company Info
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…
Medallia Expands Strategic Partnership with Adobe
Medallia expands strategic partnership with Adobe, integrating with new AI Agents for enhanced customer experiences Partnership…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…
Use Technology to turn Compliance into Competitive advantage or risk falling behind
Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet AI and…
Content Guru Expands with Global Operations Support Hub in Athens
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece Content Guru,…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides
Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…
Content Guru Named Challenger In 2025 Gartner® Magic Quadrant
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…
Bringing the Contact Centre Back into the Business
Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at…
Meeting Gen Z Customer Expectations in the Contact Centre
Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel…
Turning Customer Complaints into Moments of Loyalty
Turning customer complaints into moments of loyalty – Sid Banerjee, Chief Strategy Officer, Medallia explains. Unhappy…
Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…
The Future of the Financial Industry in a Digital Age
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…
Finalists Announced for European Contact Centre & Customer Service Awards
The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…