Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
Category: – Company Info
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
AI Speech Recognition Payments: A Strategy for Contact Centres
AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
Company Profile: Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are…
Avaya Positioned as Leader in Intelligent Contact Centre Solutions
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions, Transforming the Contact…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
How Low CSAT is Eroding your Brand & Revenue
The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…