First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…
Category: – Company Info
Content Guru’s storm Platform Wins Enterprise Solution of the Year
Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…
Improving Customer Experience (CX) with Self-Built AI
Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…
Home Group transforms contact centre operations
Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and…
Home Group Transforms Contact Centre Operations with Business Systems
Home Group transforms contact centre operations with Business Systems Ltd, achieving rapid ROI and significant efficiency…
How DORA will Push Financial Firms to Enhance Operational Resilience
How DORA will Push Financial Firms to Enhance Operational Resilience – James Dodson, Sabio Group, discusses.…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
DORA’s Knocking: Will Financial Services Organisations Weather the Storm? James Dodson,Sabio Group, discusses. As the winds…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Cut Costs While Delivering Better CX: The AI Advantage
Cut Costs While Delivering Better Customer Experiences: The AI Advantage Is your contact centre struggling with…
Avaya Continues Leadership Team with Appointment of Chief People Officer
Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…
Personalisation Perfected: Unlocking Customer Loyalty
Personalisation Perfected: Unlocking Customer Loyalty in the contact centre – Kevin McGachy, Head of AI Solutions…
IPI included in the 2024 E2E Tech 100
IPI included in the 2024 E2E Tech 100 in association with The Independent – laces for…
Ten Successful Go-Lives for Critical UK Organisations
Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…
Leeds Building Society Partners with Sabio Group to Improve Contact Centre Operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Big Winners at the UK National Contact Centre Awards 2024
The AA, Newcastle Strategic Solutions, Sage and Vodafone are the big winners at the UK National…
The 2024-25 UK Customer Experience Decision-Makers’ Guide
The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey The 2024-25 UK…