SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Category: – Company Info
Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…
Ventrica “Major Contender” in Everest Customer Experience Management Services
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM)…
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
The Legacy Risk in Communications Compliance Archiving for Regulated Organisation
New research from Wordwatch reveals legacy risk in communications compliance archiving for regulated organisations An independent…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 Avaya to highlight a range…
Contact Centre Webinar: CX Trends Shaping the Future
Contact Cenre Webinar: X Trends Shaping the Future hosted by Business Systems In the rapidly evolving…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
How AI Chatbot can Elevate your Customer Service!
Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…
Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer
Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…
Good Practice Guide: Driving Effective Sales & Retention Programmes
Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining…
Contact Centre Queue Length Quadruples Since 2013, Driving Poor CX
Contact centre queue length quadruples since 2013, driving poor CX Based on surveys with 1,000+ UK…
How to Improve Citizen Services in the Public Sector
How to Improve Citizen Services in the Public Sector – One of the most pleasing developments…
Poor CX Drives UK Customer Churn Rates
Poor CX drives UK customer churn rates – youngest customers up to 6 times more likely…
Fixing Customer Service doesn’t begin and end with the Contact Centre
Fixing customer service doesn’t begin and end with the contact centre. Nicky Hjerpe at Netcall discusses.…
Knowing Why Your Customers Contact You
Knowing Why Your Customers Contact You – Understand your customers, and you are on the way…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…