Content Guru Shortlisted For 3 Categories at European Contact Centre and Customer Service Awards 2021 Content…
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What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…
Content Guru Named in 2021 Magic Quadrant for CCAAS
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported…
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do.…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest…
Simplicity in Contact Centres Matters in Era of Complexity
Why simplicity in contact centres matters in an era of complexity: The trend towards flexible workforces…
Jabra PanaCast 20 AI-Enabled Personal Video Conferencing
Now available: Jabra PanaCast 20 for intelligent AI-enabled personal video conferencing Jabra today confirms that the…
Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…
Jabra Sustainability Journey with 100% Sustainable Packaging
Jabra marks sustainability journey with 100% sustainable packaging for its latest products » Continuous progress made on sustainability commitments and initiatives » Further step towards…
FourNet Helps Improve Efficiency at New HMCTS Contact Centre
FourNet technology helps improve efficiency at new HM Courts and Tribunals Service Centres Latest HMCTS Service…