Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download…
Category: – Company Info
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations…
Calabrio Announce Winners of Analytics Competition & ONE Awards
Calabrio Announces Winners of contact centre Analytics Competition and ONE Awards at Annual Customer Conference Calabrio,…
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…
Content Guru Updates Storm Contact Centre Solution
Content Guru updates Storm contact centre Solution to empower contact centre agents and improve productivity Innovator…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
Five9 Named a 2021 UK’s Best Workplace in Tech
Five9. a leading provider of the intelligent cloud contact centre, announced today that it has been…
Sensee Recognised at UK National Contact Centre Awards
Sensée recognised for Colleague Engagement at the 2021 UK National Contact Centre Awards Work-from-home and hybrid…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Awards Ceremony in London This week the winners…
Content Guru Wins at Computing Cloud Excellence Awards
Content Guru has been announced as a winner at the Computing Cloud Excellence Awards 2021, for…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive…
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s…