Your Contact Centre’s Value Realisation Toolkit

Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…

Business Systems Named On Crown Commercial Service’s Network Framework

Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework covering Contact Centre…

Building Resilience in the Contact Centre – Download from Content Guru

When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…

Contact Centre Panel Selects IPI To Join Partnership Network

Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…

Content Guru Extends European Dominance with Investment Across the Region

Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…

Payment support for Northumbrian Water Contact Centre

Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…

Creating Flexible Contact Centre Teams

Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…

Key Considerations for Contact Centres Looking to Implement AI

Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…

Turn to your Contact Centres to Gain Valuable Customer Insights

Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights In a…

Achieving Contact Centre Fitness – Strategies & Tools

In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…

FourNet in Finals of the NW Business of the Year Awards

FourNet in Finals of the NW Business of the Year Awards – Judges consider growing tech…

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…

Jabra Research Reveals Millennials Feel Ostracised in Hybrid Meetings

Exclusion epidemic: Jabra research reveals Millennials feel most ostracised in hybrid meetings – Millennials are over…

Local Government Contract Wins See Content Guru’s storm 6m Support Citizens

New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens  Content…

Why Contact Centres Need to Prioritise Training & Enablement

In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…

How Contact Centre Pain Points can Affect Stress Levels

How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…

Positioning Family Wellbeing at the Heart of the Contact Centre

Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…

Transforming Local Gov Customer Service Tech for Digital Age

Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…

FourNet Scoops NICE CX Partner of the Year Award 

FourNet has been singled out as a key customer experience partner by NICE, one of the…

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