Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Category: – Company Info
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…
Jabra provides fully integrated call-control with Cisco™ Jabber
As an industry first, Jabra will have ‘built-in’ call-control with Cisco Jabber 9.6 for Windows and…
1 in every 25 jobs in the UK is within the contact centre industry
But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…
Jabra appointment New managing Director Nigel Dunn
Jabra are very pleased to announce the appointment of Nigel Dunn to the role of Managing…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre…
PCI Compliance – Why PCI De-scoping saves you money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…