Category: Netcall Plc

- Industry News - Reports/Surveys Netcall Plc

Why You Need a Multichannel Contact Centre Integration Strategy

28 May 2014
Contact- Centres

Customers expect to be able to reach out to a contact centre using the channel of…

- Articles - Reports/Surveys - Social Media/Digital Netcall Plc

UK Contact Centres are Already Failing Social Media Users

16 May 2014
Contact- Centres

As a contact centre channel, social media is the new kid on the block. Many companies…

- Industry News Netcall Plc

Oxford Council beats weather by optimising customer service

5 February 2014
Contact- Centres

Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…

- Company Info - Social Media/Digital Netcall Plc

Netcall continues to transform customer engagement integrating social media

15 January 2014
Contact- Centres

Netcall enhances its integrated Liberty customer engagement suite with Sentiment’s social intelligence and engagement platform. Social…

- Cloud - Industry News - PCI DSS - Products Netcall Plc

Netcall achieves accreditation for its advanced cloud-based payments solution

27 November 2013
Contact- Centres

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

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