European Contact Centre & Customer Service Awards 2016

European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…

Contact Centre Best Practice Collaboration

Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of…

CCMA Announce the Next Series of Member Events

The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…

National Contact Centre Awards 2016 – Nominations closing soon

National Contact Centre Awards 2016 – Now in their 21st year, nominations are open for the…

CCMA Announce Training and Seminar Events for 2016

The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…

CCMA Training – May the Course be with you!

The CCMA have announced a series of training courses for 2016: Training Events – May the…

Sabio extend support for European Contact Centre Awards

Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…

CCMA Conference – Working outside the Bubble

Working within a contact centre tends to be working inside of a bubble; Contact centre Management…

CCMA – Automation & Self-Service in your Contact Centre

CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…

The UK National Contact Centre Conference

The UK National Contact Centre Conference 2015 will be taking place at the British Library in…

Contact Centre Management Training Events

Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…

Customer satisfaction – Contact Centre Industry Responds

Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…

CCMA – Contact Centre Survey 2015

The CCMA are inviting organisations with 10 or more UK agent positions to take part in…

CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015

In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…

CCMA Award Winner: Ann McCormack of Sky UK

Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…

CCMA – UK National Contact Centre Awards and the winners are…

CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in…

Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards

Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last…

CCMA Training Courses – ‘An Introduction to Contact Centre Management’

CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…

NRG & CCMA Learning & Development Forum

NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…

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