CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and…
News
Ventrica on Crown Commercial Services Framework
Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework Ventrica, a leading European…
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations…
Calabrio Announce Winners of Analytics Competition & ONE Awards
Calabrio Announces Winners of contact centre Analytics Competition and ONE Awards at Annual Customer Conference Calabrio,…
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…
Content Guru Updates Storm Contact Centre Solution
Content Guru updates Storm contact centre Solution to empower contact centre agents and improve productivity Innovator…
The legacy Data Conundrum: The Money and the Law
The legacy data conundrum: the money and the law – -Lee Sheard of SVL Business Solutions…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Major Contact Centre Receives Living Wage accreditation
Glasgow-based customer service specialists go-centric have been formally recognised as a real Living Wage employer. go-centric…
Echo-U Creating 400 jobs at North East Contact Centres
Contact Centre outsource company have announced a recruitment drive at their contact centre sites in Newcastle…
Ascensos Invests in Digital Following Contact Centre Expansion
Ascensos, which is headquartered in Motherwell and employs over 3,000 contact centre staff across its network…
Sainsbury’s Launch Biggest Ever Christmas Recruitment Drive
Sainsbury’s launches biggest ever Christmas recruitment drive creating 22,000 jobs, to include an additional 180 contact…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
Performance Management for Hybrid, Human Workforce
Calabrio Contact Centre Webinar: Performance Management for a Hybrid, Human-Driven Workforce October 27, 2021 12-1pm BST…
Contact Centre Trends 2022 – Customer Relationships
Contact Centres trends in 2022 & the return of the customer relationship For years, the end…
Five9 Named a 2021 UK’s Best Workplace in Tech
Five9. a leading provider of the intelligent cloud contact centre, announced today that it has been…
Sensee Recognised at UK National Contact Centre Awards
Sensée recognised for Colleague Engagement at the 2021 UK National Contact Centre Awards Work-from-home and hybrid…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Awards Ceremony in London This week the winners…