As the year comes to an end, it’s time for customer experience professionals worldwide to take…
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Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have…
Contact Centre Boss Gets 4-year Ban for £1m Tax Abuse
Contact Centre Boss hit with 4-year ban for £1m Tax Abuse – Liam Mccreadie, 26, from…
Rentokil Embarks on Digital CX Project with Sabio
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group Rentokil Initial plc has embarked…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP),…
Lemon Contact Centre Expanding its services to Europe
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data…
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for…
PCI Pal Approved on G-Cloud 13 Framework
PCI Pal, the global SaaS provider of secure payment solutions, has certified as an approved supplier…
ResQ Win Double Gold at UK Contact Centre Forum Awards
ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not…
Content Guru Data Platform Recognised at Awards
Content Guru’s Customer Data Platform Recognised for Excellence at UK IT Awards 2022 Content Guru, leading…
Cyara Awarded Place on Crown Commercial Service G-Cloud 13
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has…
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its…
Contact Centre Experiences Cost Returning Customers
Poor Contact Centre Experiences could cost businesses up to 84% of returning customers – Customers reveal…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of…
Half of Enquires to Travel Companies Fail to get a Response
Almost half of customer enquires to leading UK travel companies contact centres fail to get a…