Five9 Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service Platform Five9 have…
News
greenbean GROW- Contact Centre Recruitment & Training Solution
greenbean Launches GROW Programme – An Innovative Recruitment & Training Solution for the Contact Centre Industry…
Moving Call Recording to a Driver of Business Transformation
Move call recording from being an administrative burden to a valuable driver of business transformation Call…
Putting Customers on Hold can Damage your Business
How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
Will AI Take Jobs? The Role of Generative AI in Contact Centres
Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…
2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
Enhancing Contact Centre Payments Through AI
PCI Pal is Enhancing Contact Centre Payments Through the Power of AI PCI Pal partners with…
Consumers Welcome Contact Amidst Rising Cost of Living
Consumers welcome proactive contact from organisations amidst the rising cost of living. Two out of three…
Mishearing Customer Calls Costs Contact Centres £246m a Year
Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
The Leader’s Guide to CX – Download the Guide NOW!
The Leader’s Guide to CX – How Legacy Systems Prohibit Great Customer Experience according to new…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Capita wins £50m Contract with City of London Police
Capita plc have announced it has been awarded a contract by the City of London Police…
So What’s the Best Accent in the Contact Centre?
So what’s the best accent to have in the contact centre? The good folk at Sheffield…
Cloud Contact Centre Guide: Moving CX Centre Stage
Customer service expectations are higher than ever, especially as a result of the recent pandemic which…
Managing Demand Effectively Through Scalability & Proactivity
Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy…
Sarah Hunt To Launch Contact Centre Training Programme
Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…
Delivering Sales Through Service: How to do so Effectively
Delivering Sales Through Service: How to do so Effectively How to Deliver Sales Through Service Through…